The Down’s Syndrome Association is committed to protecting your privacy when visiting its website. That is why we have adopted this Privacy Policy. This Privacy Policy is intended to describe how your personal information is processed and used, and we will make every effort to ensure that our activities keep within the spirit of this Privacy Policy. Please note that by visiting and using this website you are accepting the practices described in this Privacy Policy.

Every computer connected to the internet is provided with a domain name and an IP address. When a visitor requests a page from within the DSA website, our web servers automatically identify and log the HTTP request that is made to our web server. This information reveals nothing personal about you.

The DSA website may utilise cookies as a means of providing personalisation features to our visitors. You can choose whether to accept cookies by changing the settings of your browser. Typically, by accessing the browser’s help feature you can obtain information on how to prevent your browser from accepting all cookies or to notify you when a cookie is being sent. If you choose not to accept these cookies, your experience at our website and other websites may be diminished and some features may not work as intended.

We may also request your email address or mailing address for the purposes of adding you to our mailing list, processing a membership request, or by your request to have someone contact you for additional information. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “no spam” policy that means we will not sell, rent, or otherwise give your email address to a third-party, without your consent. In addition, we will not send you email that you have not agreed to receive.

If you are a member of our mailing list, you may be contacted with announcements, news, or new products or services.

We will disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary to: conform to the edicts of the law or comply with a legal process served on us; protect and defend the rights or property of DSA or visitors of DSA; identify persons who may be violating the law, the legal notice, or the rights of third parties; co-operate with the investigations of purported unlawful activities. DSA uses reasonable precautions to keep the information disclosed to us secure. Furthermore, we are not responsible for any breach of security or for any actions of any third parties that receive the information. Where DSA also provides “links” to other web sites on the internet, we are not responsible for their Privacy Policies or how those web sites manage information about their users. We strongly urge you to check with those web sites to determine their privacy policy.

Website and mobile application usage information

The DSA also automatically collects information about your computer browser type and operating system, websites you visited before and after visiting our websites, standard server log information, Internet Protocol (IP) addresses, GPS location data, mobile phone service provider, and mobile phone operating system.  The DSA aggregates this information to understand how visitors to the DSA websites use the websites and mobile applications so that the DSA can improve these and the services that the DSA offers.  GPS location data does not typically identify individual users.   This information includes:

the total number of visits to the DSA websites and mobile applications;

the number of visitors to each page of the DSA websites and mobile applications; and

the domain names of website visitors’ internet service providers.

The DSA uses Google Analytics as the main form of website statistics tracking.  Any visitors to the DSA websites who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. This add-on instructs the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) running on websites to prohibit their information from being used by Google Analytics. To opt-out of Google Analytics for the web, go to


*Our new 0333 number is charged at national rate for both mobile and landline calls, unlike 0845 numbers which can be expensive from a mobile. Your calls are included within your minute allowance with no premium.